In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872, which applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.
EFFECTIVE IMMEDIATELY, an MOU may NOT disclose customer information (including the customer’s address) under the Public Information Act (PIA) UNLESS the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system.
Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers. The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM. Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.
FOR YOUR CONVENIENCE...
You can now pay your utility bill by phone! 888-744-0584 (the Payment Group) (Se habla Español)
Monday-Friday 8:00AM to 7:00PM Saturday 9:00AM to 2:00PM
To make a payment by phone, you will need one of the following: Utility Account Number OR Utility Service Address
The City of Decatur Utility Billing Department offers auto and online bill pay. No credit card fees! Do you have a cash/rewards card? Earn more with a recurring automatic credit card payment.
Automatic Draft: Download and print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (email@example.com), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.