We wanted you to be the first to know that the City of Decatur has a new online payment provider. Xpress Bill Pay is the premier local government and service district provider.
The switch was made to provide you with many new and enhanced features like full bill presentation, paperless billing, billing history, auto pay, stored payment info, email notification, and many more.
You will be directed to the new website when you select the "Pay Online" option on the main page of the City's website, by clicking the button below, or by pasting the following link into your browser bar: https://xpressbillpay.com/#/?org=DecaturTX10925. You will need to vist the site to establish an online account. If you had auto pay set with the City's previouse provider, you will need to visit Xpress Bill Pay to set up new Auto Pay. if you were previously signed up for paperless billing, you will need to re-establish this by creating an account and opting in for paperless biling.
We know you will love the new features. A First Time Users Manual will be sernt out via email with instructions for setting up your new Xpress Bill Pay account and making a payment. If you have any questions, you can reach Xpress Bill Pay via email at firstname.lastname@example.org or via telephone at 385-218-0343.
FOR YOUR CONVENIENCE...
You can now pay your utility bill by phone! 385-218-0343 (Xpress Bill Pay) (Se habla Español)
Monday-Friday 8:00AM to 7:00P
To make a payment by phone, you will need one of the following: Utility Account Number OR Utility Service Address
Please note: This service is for residential and commercial utility payments and is NOT available for Bulk Water Services. Bulk Water payments may be made in person at the City Hall building, or mailed to PO Box 1299 | Decatur, TX 76234.
Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers. The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM. Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940-393-0200.
In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872, which applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.
EFFECTIVE IMMEDIATELY, an MOU may NOT disclose customer information (including the customer’s address) under the Public Information Act (PIA) UNLESS the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system.