Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service. 

Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.

The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM.

Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.

Special Notices


The City of Decatur Utility Billing Department offers auto and online bill pay.
No credit card fees! Do you have a cash/rewards card? Earn more with a recurring automatic credit card payment. 

Automatic Draft: Download and print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (utilities@decaturtx.org), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.  

Or you can visit our Online Bill Pay Portal.       
Download or view online payment instructions.

If logging in for the first time, please use the account and PIN information found on the top right corner of your utility bill.

Image showing where to find login info


Note from Waste Connections regarding COVID-19 and pick up

What is authorized to be in recycle bins, and what is not authorized.

Dates to Remember

Contact Us

  1. Utilities

    201 E. Walnut St.
    Decatur, TX 76234

    Ph: 940-393-0200


    Monday - Friday
    8 a.m. - 5 p.m.