We strive to keep the process to final (terminate) or transfer your service as easy and convenient as possible.

To Transfer Service

Transferring your utility service can only be done when transferring from one address within Decatur City limits to another address within Decatur City limits. Please note: Outstanding balance(s) from any/all past or existing accounts must be paid in full at the time of transfer.

To ensure an accurate and smooth transfer of service:  transfer of service Opens in new window

To Disconnect Service

When disconnecting your utility service, please be sure to submit your service Disconnection Form at least ONE BUSINESS DAY PORIOR to your desired disconnection date.

To ensure an accurate and smooth disconnection process:service disconnect download/print Opens in new window